Returns & Refunds Policy

Last updated: June 2026

Our Promise

We want you to love what you receive. If for any reason you're not completely satisfied, we've made our returns process as straightforward as possible.

Your Right to Return

You have 14 days from the date of delivery to notify us that you'd like to return an item, in line with your rights under the UK Consumer Contracts Regulations 2013. Once you've notified us, you then have a further 14 days to send the item back to us.

Under UK consumer law, made-to-order and custom garments are typically exempt from standard return rights, as they are produced specifically in response to your order. However, we'd like to extend this courtesy to you, because we believe in standing behind everything we make. As such, both our Made to Order and Ready to Ship products share the same 14-day return policy, no exceptions.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • The garment is unworn and unused
  • The garment is unaltered and undamaged
  • The item is returned in its original condition, with all tags and packaging intact
  • You have proof of purchase (your order confirmation email is fine)

We reserve the right to refuse a return or issue only a partial refund if an item is returned in a condition that suggests it has been worn, washed, or altered.

Made to Order Items

While made-to-order items are included in our 14-day return window, please note that these garments are constructed specifically in response to your order. We kindly ask that you carefully review sizing information before placing a made-to-order purchase, as these items cannot be exchanged for a different size once production has begun.

How to Start a Return

  1. Email us at support@ethandavidprice.com within 14 days of receiving your order
  2. Include your order number and the reason for your return
  3. We'll respond within 7 working days with return instructions
  4. Send the item back to us within 14 days of notifying us

Please do not send items back without contacting us first.

Cancellations

If you need to cancel your order, please email support@ethandavidprice.com as soon as possible. Because everything is handmade in small batches, I can only process a cancellation if work on your shirt hasn't started yet. If the fabric has already been cut for your piece, the order cannot be canceled.

Return Postage

Return postage costs are the responsibility of the customer unless the item is faulty or was sent in error. We recommend using a tracked service, as we cannot be held responsible for items lost in transit on their way back to us.

Refunds

Once we've received and inspected your return, we'll process your refund within 14 days. You'll be refunded to your original payment method. We'll drop you an email to let you know once it's been processed.

Please note that original shipping costs are non-refundable unless the return is due to a fault or error on our part.

Faulty or Incorrect Items

Please note for made in house garments, there may be minor imperfections and variations in orders. We do QA to assure this is within a reasonable margin of error, but if you feel you've received a faulty, damaged, or incorrect item, please contact us immediately support@ethandavidprice.com. In these cases, we'll cover all return postage costs and offer you a full refund or replacement whichever you prefer.

Exchanges

We don't currently offer direct exchanges. 

This policy is subject to change. Please check back for the most up-to-date information. Nothing in this policy affects your statutory rights under UK consumer law